Across Industry segments host of factors, both internal and external to an organization has an impact on how value is delivered and perceived to be delivered by an organization. These include changing consumer behavior and expectation, technological advancements, changes in the competitive landscape and the organization’s ability to adapt its processes and resources to these influences. The extent of the impact of these drivers and the nuances of addressing them varies across industries.
Industries We Focus on
CommuForces’ solution based on microservices architecture helps organizations strengthen their digital experiences across the customer journey. It helps organizations modernize their omnichannel experience while leveraging their legacy assets with minimal business disruption. The solution is based on cognitive and robotic automation principles intertwined with industry standard frameworks. It enables organizations to optimize their processes, reduce their costs, and achieve business agility in a scalable and compliant way. The solution empowers organizations to ideate and enhance customer engagement consistently across channels.
Banking & Financial Services
Customer experience and customer communication in Banking and financial institutions have been under increased regulatory compliance & security demands. Ensuring compliance or increasing security does not necessarily translate to better customer experience.
At CommuForce we ensure our clients keep their customer at the center of focus while still benefiting from their investments in transforming digital customer experience and customer communications.
We help Banks and Financial institutions across Retail, Wealth Management, Capital Market or Consumer Lending
- Optimize Customer Communication Cost
- Increase customer engagement & retention
- Adopt digital technologies
- Unify communication across channels
- Increase regulatory compliance while reducing the cost of non-compliance
Our Solutions for Banking and Financial Institutions
- Provide a unified communication experience across traditional channels of paper, email, web & mobile to include automated messaging (SMS), voice etc.
- Reduce time to market and faster deployment of new and changes in communication across channels
- Easily automate complex and personalized communication with intelligent follow-up across channels
- Metrics driven decision making on outbound campaigns
- Ability to do multivariate testing on communication for better-targeted results
- Intelligent decision driven communication delivery across customer journey and touchpoints
- Support print suppression and go green initiatives
- Increased self-service, Reduced servicing cost
- Improved regulatory compliance with automated monitoring and adaptation
- Ability to scale customer communication from creation, modification, delivery, tracking, monitoring, quantifying and archiving.
To learn more how CommuForce can help you contact us
Insurance
Insurance companies across lines of business are facing external and internal challenges. Changing customer demographics and expectations, increased regulation and regulation driven communication, exponential growth in transformational technology and challenges in its adoption.
We at CommuForce help insurance companies
- Optimize Customer Communication Cost
- Increase customer engagement & retention
- Adopt digital technologies integrate communication with IoT
- Unify communication across channels for all demographics
- Increase regulatory compliance while reducing the cost of non-compliance
Our Focused solutions for insurers help them
- Increase engagement through personalized communication packages from generating complex quotes on demand, building personalized onboarding kits, generating and updating contracts, billing and billing reminders through automated voice to bidirectional SMS communication and leveraging AI and RPA for both inbound and outbound communications especially in claims processing and dispersal
- CommuForces’ CommuServe platform enables insurers to modernize the customer journey while leveraging the legacy assets while incorporating the latest digital and IoT advancements through a unique microservices driven approach.
- Help organizations seamlessly engage with the traditional customer base through print and email while interacting with the millennials through online, mobile and digital channels with minimal disruption.
- Improve customer communication experience through a unified and simplified approach to managing Forms, templates, and communication and making them truly channel independent.
- Increase paperless onboarding and truly digital business process automation
- Reduce print and ship and help proactive communication for increased transparency and visibility to the customer to improve loyalty and stickiness
- Leverage customer communication for true cross-sell and upsell
- Reduced cost of support and operation with increased satisfaction for customers
To learn more how CommuForce can help you contact us
HealthCare
Changing Regulatory requirements and further reforms expected has a huge impact on the business and in turn the communication of these complex changes to consumers. Medicare Advantage and the needs to communicate the same to older adults. The increased review and risk of penalty for missing notification or providing information on provider directory. This coupled with the highly complex nature of communication and transparency required to educate, update and inform the insurer in a secure manner increases the focus on communication.
We at CommuForce help healthcare companies
- Improve customer engagement & retention
- Increase transparency and visibility
- enhance self-service reduce dependency on non-digital channels
- Reduce the cost of servicing and operations
- Adopt digital technologies integrate communication with IoT
- Unify communication across channels for all demographics
- Increase regulatory compliance while reducing the cost of non-compliance
Our Focused solutions for Healthcare Insurers and providers
- Better personalized welcome and enrollment kits, improved marketing materials, easily referenceable and up-to-date membership guides and EoBs, Benefit statements and claims communication.
- Provide HIPPA and PHI compliant communication and reduce non- compliance
- Increased notifications, alerts and reminders through automated voice, bidirectional SMS communication and leveraging AI and RPA for both inbound and outbound communications especially
- CommuForces’ CommuServe platform enables health insurers to modernize the customer journey while leveraging the legacy assets while incorporating the latest digital and IoT advancements through a unique microservices driven approach.
- Help organizations seamlessly engage with the traditional customer base through print and email while interacting with the millennials through online, mobile and digital channels with minimal disruption.
- Increase paperless onboarding and truly digital business process automation focusing on the reduced cost of service and support
- Reduce print and ship and help proactive communication for increased transparency and visibility to the customer to improve loyalty
To learn more how CommuForce can help you contact us