We offer a broad spectrum of services across every step of transformation from conceptualization, customer persona & journey identification, ideation, business case development, technology selection, prototype development, implementation, post-implementation support and beyond.
SME Augmentation
Consulting & Advisory
Implementation & Integration
Migrations and Upgrades
Support & Managed Services
Customer Experience Design
Compliance and Standards
SME Augmentation
It is important that our client’s ability to focus on their core business whileensuringtheir customer experience transformation initiatives are not impactedfor want of subject matter experts. at commuforce we pride ourselveson making customer experience our core business, we have experts readilyavailable to meet any requirements specialized or otherwise. it could be for a short duration to fill a gap in our client’s skill or for the duration of the program to bring experience and subject matter expertise to become part of the team workingon the program priorities and timelines.
Consulting & Advisory
Our clients are looking for partners who will work with them in answering some of the difficult questions from customer experience strategies to transforming business process or architectural and technology decisions.
Our expertise and experience in enabling transformation for our clients from
- Customer Experience maturity assessment
- Requirements & business case development
- Defining strategy and actionable roadmap
- Executing technology audit and platform evaluation
- Defining architecture and technology selection
- Defining governance and setting up centers of excellence
- Defining communication plan, change management,and user adoption
Implementation & Integration
Implementation of customer experience transformation initiatives requires experience and knowledgeable resources capable of addressing all aspects of the program. subject matter experts and architects who can help design, build, install, integrate, test and roll out the experiences. most organizations are not fully equipped or are unable to reassign existing resources to new programs or projects.
Commuforce’ s implementation & integration services team can help the clients deliver transformational and innovative solutions leveraging its experienced resources, tested methodologies, solution frameworks, prebuilt connectors, partnerships,and alliances.
Implementation and integration services – leveraging our methodology of “ agile”
- Architecture design
- Solution development
- Rapid prototyping and product development
- Integration & delivery (CI /CD) – dev ops
- Product(s) installation and implementation
- Integration to enterprise applications and external feeds
- Application testing &rollout
Migrations and Upgrades
Most of our clients have over the years acquired a multitude of customer communication management application and technologies. These have served the intended purpose, with the exponential growth in digital technologies and changing customer and business expectations there has been a need to revisit some of the past investments and assets in customer experience technologies.
The current churn in the ccm technology marketplace and architectural changes in the approach to customer communication has led to end of life of customer communication product or a definitive need to upgrade or migrate out of these platforms.
These changes are never easy or simple but could be an excellent opportunity to transform the customer experience in the digital word
commuforce can help clients by providing strategic direction, defining roadmap, selecting target platform(s) to help through the process of transformation / migration be it.
- Templates
- Data sources & connectors
- Contentdigital asset
- Workflows and approvals
- Business rules and triggers
- The services include
- Platform consolidation
- Version upgrades
- Platform migration
- Cloud adoption
- Templates and forms rationalization
Support & Managed Services
The new era of customer experience transformation is no longer associated with one technology or platform but bringing together a host of functional and technical capabilities and leveraging it to deliver business value.
Most of the organization are not equipped to completely meet this demand through skill acquisition or reskilling existing resources or manage and support such implementations. Commuforce prides itself in its ability to support its client needs be it to bringing in a specific skill to meet a short-term demand or manage the entire platform end to end to deliver business value.
This set of services help our clients focus its effort and resources on the critical aspects of business value delivery and customer experience transformation
- Team Augmentation/ Staffing / FTE
- End to End to Deliver
- L1/L2 /L3 Support
- Enhancement & Bug Fixes
- Ongoing Template Creation and Management
Customer Experience Design
Organization over the years have accumulated multiple templates for their customer communication dependent on the business groups, type, channel, structure or technology. These have led to a lack of uniformity and disconnect in the experience for the customer.
Approach to the actual redesign of these communications is as much an art as it is a science. Commuforce through use of an innovative approach uses technologies such as ai, nlp, and rpa along with experts in visual design can help clients with
- Visual design of customer communication for each channel
- Standardization of assets usageIdentify communication fragments and templates
- Simplify communication build and assign clear ownership
- Ensure ADA compliance
Compliance and Standards
Most of our clients work inhighly regulated industries with frequent regulatory changes and well-defined compliance needs. Identifying these changes driven by industry bodies and regulatory bodies, understanding the impact of these changes on current communication, ability to incorporate the changes within a given timeframe and reducing fines and liability risk is challenging.
Commuforce through use of an innovative approach leverages technologies such as ai, nlp,and rpa monitor changes and learn along withindustry-specific subject matter experts helps its clients in
- Industry standard template creation
- ISO, ACORD, HIPP etc. monitoring
- ADA compliance
- Regulatory compliance